{"id":2932,"date":"2018-08-01T11:44:54","date_gmt":"2018-08-01T11:44:54","guid":{"rendered":"https:\/\/www.yataghanjewellery.com\/sa\/?page_id=2932"},"modified":"2025-10-07T20:35:28","modified_gmt":"2025-10-07T20:35:28","slug":"faq-s","status":"publish","type":"page","link":"https:\/\/www.yataghanjewellery.com\/sa\/faq-s\/","title":{"rendered":"FAQS"},"content":{"rendered":"\t<div id=\"gap-2012425055\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-2012425055 {\n  padding-top: 0px;\n}\n@media (min-width:850px) {\n  #gap-2012425055 {\n    padding-top: 30px;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row faq\" style=\"max-width:1100px\" id=\"row-146080623\">\n\n\t<div id=\"col-1044239694\" class=\"col medium-6 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-1279346371\" class=\"text\">\n\t\t\n<p><span style=\"font-size: 110%;\">FAQs<\/span><\/p>\n\t\t\n<style>\n#text-1279346371 {\n  font-size: 0.9rem;\n  line-height: 1.3;\n}\n@media (min-width:550px) {\n  #text-1279346371 {\n    line-height: 1.5;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"accordion faqs\">\n\t<div id=\"accordion-468713789\" class=\"accordion-item\">\n\t\t<a id=\"accordion-468713789-label\" class=\"accordion-title plain\" href=\"#accordion-item-where-is-the-gold-and-gems-sourced-from?\" aria-expanded=\"false\" aria-controls=\"accordion-468713789-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Where is the gold and gems sourced from?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-468713789-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-468713789-label\">\n\t\t\t\n<p>The gold and gems traded by YATAGHAN have been purchased from legitimate sources not involved in funding conflict and in compliance with the United Nations resolutions.<\/p>\n<p>YATAGHAN hereby guarantees that all the gems and gold are conflict-free, based on personal knowledge and \/or written guarantees provided by the supplier of these diamonds.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1110865859\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1110865859-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-type-of-customised-designs-do-you-offer?\" aria-expanded=\"false\" aria-controls=\"accordion-1110865859-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What type of customised designs do you offer?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1110865859-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1110865859-label\">\n\t\t\t\n<p>At YATAGHAN we customise any original design, that is not a replica or imitation of other brands and as long it is in compliance with our TERMS AND CONDITIONS.<\/p>\n<p>Note: Orders for personalised items are not cancellable and items that have been personalised cannot be exchanged or refunded.<\/p>\n<p>For customisation please click the link below:<\/p>\n<p><a href=\"\/collections\/bespoke\/\">Customise with us<\/a><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-831836955\" class=\"accordion-item\">\n\t\t<a id=\"accordion-831836955-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-does-\u201cyataghan\u201d-mean-and-when-was-the-brand-founded?\" aria-expanded=\"false\" aria-controls=\"accordion-831836955-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What does \u201cYATAGHAN\u201d mean and when was the brand founded?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-831836955-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-831836955-label\">\n\t\t\t\n<p>Please see \u201cOur Story\u201d<\/p>\n<p><a href=\"\/story\/\">HTTPS:\/\/WWW.YATAGHANJEWELLERY.COM\/STORY\/<\/a><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3878368310\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3878368310-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-ship-worldwide?\" aria-expanded=\"false\" aria-controls=\"accordion-3878368310-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do you ship worldwide?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3878368310-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3878368310-label\">\n\t\t\t\n<p>Yes. We currently ship to the USA, UK, Europe, Canada, Australia, China, Singapore, Hong Kong, Saudi Arabia, Kuwait, Bahrain, UAE, Oman, and Qatar. To enquire about any other country please contact us HELP@YATAGHANJEWELLERY.COM<\/p>\n<p>YATAGHAN will NOT deal or provide any services or products to any OFAC sanctions countries in accordance with the \u201cUAE Law\u201d.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1152429733\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1152429733-label\" class=\"accordion-title plain\" href=\"#accordion-item-does-shipping-cost-cover-custom-duties?\" aria-expanded=\"false\" aria-controls=\"accordion-1152429733-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Does shipping cost cover custom duties?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1152429733-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1152429733-label\">\n\t\t\t\n<p>Customs Duties and Taxes are the client\u2019s responsibility. As we are unable to advise the exact amount. We recommend contacting your local customs office or tax authority before placing an order.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3135959083\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3135959083-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-yataghan-jewellery-gold-plated?-and-do-the-pieces-include-cubic-zirconia?\" aria-expanded=\"false\" aria-controls=\"accordion-3135959083-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Is YATAGHAN jewellery gold plated? And do the pieces include Cubic Zirconia?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3135959083-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3135959083-label\">\n\t\t\t\n<p>All YATAGHAN jewellery is made from 18k solid gold, encrusted only with natural white, black, or fancy coloured diamonds. Some pieces contain precious stones including, but are not limited to (Ruby, Sapphire, Emerald, Topaz, Aquamarine, freshwater pearl, Amethyst, and Citrine.)<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3858347137\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3858347137-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-return-my-product-after-i-have-purchased-it?\" aria-expanded=\"false\" aria-controls=\"accordion-3858347137-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I return my product after I have purchased it?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3858347137-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3858347137-label\">\n\t\t\t\n<p>If you are not completely satisfied with your purchase we will be happy to offer you an opportunity to exchange it for another item of equal or higher value.<\/p>\n<p>To return your order, you must do so within 3 days of receiving your order. Please note, you will need to use the same courier that delivered your items. The return shipping costs will be deducted from your return credit.<\/p>\n<p>Your item must be returned immediately after receiving the return labels and dispatch information. (Please note you must print your labels)<\/p>\n<p>For instructions please see the below link:<\/p>\n<p><a href=\"\/return-exchange\/\">https:\/\/www.yataghanjewellery.com\/sa\/return-exchange\/<\/a><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3776858222\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3776858222-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-offer-a-certificate-of-authenticity-with-each-of-your-jewellery-pieces\/products?\" aria-expanded=\"false\" aria-controls=\"accordion-3776858222-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do you offer a certificate of authenticity with each of your jewellery pieces\/products?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3776858222-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3776858222-label\">\n\t\t\t\n<p>With selected solitaire diamonds we offer GIA certification and in some cases IGI or HRD, otherwise, certificates issued by the brand are available upon request.<\/p>\n<p>How will my piece or gift be packaged?<\/p>\n<p>All YATAGHAN jewellery is presented in its case with an outer box wrapped in a YATAGHAN ribbon. When you make your purchase, you have the option of including a personalised message on a gift card for every piece of jewellery you purchase.<\/p>\n<p>If you do not wish to write a personalised message when you finalize your order, a blank YATAGHAN gift card and envelope will be included in the package.<\/p>\n<p><a href=\"\/product\/collections\/gift-card\/packaging-gifting\">PACKAGING &amp; GIFTING <\/a><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t<div id=\"gap-585972683\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-585972683 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<p><span style=\"color: #c6a56f;font-size:110%\">Copyright Yataghan \u00a92026<\/span><\/p>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1044239694 > .col-inner {\n  margin: 0px 0px 0px 0px;\n}\n@media (min-width:850px) {\n  #col-1044239694 > .col-inner {\n    margin: 0px 0px 0px 0px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-79608620\" class=\"col hide-for-small medium-6 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-color:rgb(78, 77, 77);border-width:1px 1px 1px 1px;\">\n\t<\/div>\n\t\t\t\n\n\t<section class=\"section footsection2\" id=\"section_1653139623\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\t<div id=\"gap-940097723\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-940097723 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-656412158\" class=\"text\">\n\t\t\n<p><span style=\"font-size: 110%;\">ADDITIONAL INFORMATION<\/span><\/p>\n\t\t\n<style>\n#text-656412158 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n<ul class=\"sidebar-wrapper ul-reset footerm2\"><div id=\"nav_menu-3\" class=\"col pb-0 widget widget_nav_menu\"><div class=\"menu-page-side-bar-container\"><ul id=\"menu-page-side-bar\" class=\"menu\"><li id=\"menu-item-20675\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-20675\"><a href=\"#\">Client Care<\/a>\n<ul class=\"sub-menu\">\n\t<li id=\"menu-item-20680\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-20680\"><a href=\"\/product\/all-collections\/packaging-gifting\/\">Packaging &#038; Gifting<\/a><\/li>\n\t<li id=\"menu-item-21055\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-21055\"><a href=\"\/size-guides\/\">Size Guides<\/a><\/li>\n\t<li id=\"menu-item-21056\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-21056\"><a href=\"\/personalisation\/\">Personalisation<\/a><\/li>\n\t<li id=\"menu-item-21057\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-21057\"><a href=\"\/click-collect\/\">Click &#038; Collect<\/a><\/li>\n\t<li id=\"menu-item-21058\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-21058\"><a href=\"\/book-an-appointment\/\">Book and Apointment<\/a><\/li>\n<\/ul>\n<\/li>\n<li id=\"menu-item-20676\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-20676\"><a href=\"#\">Product Policy<\/a>\n<ul class=\"sub-menu\">\n\t<li id=\"menu-item-21059\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-21059\"><a href=\"\/order-and-payment\/\">Order &#038; Payment<\/a><\/li>\n\t<li id=\"menu-item-21060\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-21060\"><a href=\"\/shipping-delivery\/\">Shipping &#038; Delivery<\/a><\/li>\n\t<li id=\"menu-item-21061\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-21061\"><a href=\"http:\/\/return-exchange\/\">Return &#038; Exchange<\/a><\/li>\n\t<li id=\"menu-item-21062\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-21062\"><a href=\"\/warranty\/\">Warranty<\/a><\/li>\n<\/ul>\n<\/li>\n<li id=\"menu-item-20677\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-20677\"><a href=\"#\">Product Care<\/a>\n<ul class=\"sub-menu\">\n\t<li id=\"menu-item-21063\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-21063\"><a href=\"\/care-tips\/\">Care Tips<\/a><\/li>\n\t<li id=\"menu-item-21064\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-21064\"><a href=\"\/repair\/\">Repair<\/a><\/li>\n\t<li id=\"menu-item-21065\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-21065\"><a href=\"\/size-guides\/\">Jewellery Size Guide<\/a><\/li>\n\t<li id=\"menu-item-21066\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-21066\"><a href=\"https:\/\/www.yataghanjewellery.com\/sa\/authenticity-guarantee\/\">Authenticity &#038; Guarantee<\/a><\/li>\n<\/ul>\n<\/li>\n<li id=\"menu-item-20678\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-20678\"><a href=\"#\">FAQs<\/a><\/li>\n<li id=\"menu-item-20679\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-20679\"><a href=\"https:\/\/www.yataghanjewellery.com\/sa\/contact\/\">Contact us<\/a><\/li>\n<\/ul><\/div><\/div><\/ul>\n\t<div id=\"gap-396504472\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-396504472 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1653139623 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n}\n<\/style>\n\t<\/section>\n\t\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-79608620 > .col-inner {\n  margin: 24px 0px 0px 0px;\n}\n@media (min-width:850px) {\n  #col-79608620 > .col-inner {\n    margin: 0px 0px 0px 0px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<style>\n#row-146080623 > .col > .col-inner {\n  padding: 20px 0px 0px 0px;\n}\n@media (min-width:850px) {\n  #row-146080623 > .col > .col-inner {\n    padding: 0px 0px 0px 0px;\n  }\n}\n<\/style>\n<\/div>\n\n<style>\n#contact{border:1px solid #444 ; max-width:800px !important}\n#contact .wpcf7 {padding:0px 50px 30px 50px;}\n.contantbut.button {border:0px;padding:0px}\n.contantbut.button,\n.contantbut.button span{text-decoration: underline !important;}\n.contantbut.button:hover{border:0px !important;}\n.faqs .accordion-title.active{font-weight:300 !important}\n<\/style>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2932","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.yataghanjewellery.com\/sa\/wp-json\/wp\/v2\/pages\/2932","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.yataghanjewellery.com\/sa\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.yataghanjewellery.com\/sa\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.yataghanjewellery.com\/sa\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.yataghanjewellery.com\/sa\/wp-json\/wp\/v2\/comments?post=2932"}],"version-history":[{"count":0,"href":"https:\/\/www.yataghanjewellery.com\/sa\/wp-json\/wp\/v2\/pages\/2932\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.yataghanjewellery.com\/sa\/wp-json\/wp\/v2\/media?parent=2932"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}